1.D.13.b. Acknowledgements

Rule

Evidence that management and supervisory staff acknowledge staff achievements and professional development.

Levels

I	II	III	IV
N/A	✔	✔	✔

Guidance

Too often senior residents and/or direct support staff are placed in key roles with little formal support. It is important the staff, especially those in direct support roles, receive guidance and support regarding their skills development. This includes recognizing milestones and success. In level IIIs and IVs this would typically be conducted by their Supervisor. In level IIs, it may be conducted by the owner / operator. Regardless, this is key to support the performance of staff and in turn the recovery residence.

Evaluation

Is there evidence that management and supervisory staff acknowledge staff achievements and professional development?

Evidence

Policy and procedure
Workforce development plan

References

Course Syllabus

Not Enrolled

Measure Up: A Guide to the NARR Standard and Code of Ethics

	1. ADMINISTRATIVE AND OPERATIONAL
	1.A. Operate with Integrity
	1.A.1. Use mission and vision as guides for decision making
	1.A.1.a. Mission
	1.A.1.b. Vision
	1.A.2. Adhere to legal and ethical codes and use best business practices
	1.A.2.a. Business entity
	1.A.2.b. Insurance
	1.A.2.c. Property permission
	1.A.2.d. Legal compliance
	1.A.2.e. Ethical marketing
	1.A.2.f. Background checks
	1.A.2.g. Paying residents
	1.A.2.h. Financial boundaries
	1.A.2.i. Code of Ethics
	1.A.3. Financial accounting
	1.A.3.a. Fee transparency
	1.A.3.b. Accounting system
	1.A.3.c. Refund policies
	1.A.3.d. 3rd party payments
	1.A.4. Data collection
	1.A.4.a. Resident information
	1.B. Uphold Residents’ Rights
	1.B.5. Rights and Requirements
	1.B.5.a. Applicant orientation
	1.B.6. Resident information
	1.B.6.a. Secured records
	1.B.6.b. Confidentiality
	1.B.6.c. Social media policy
	1.C. Culture of Empowerment
	1.C.7. Peer governance
	1.C.7.a. Resident driven
	1.C.7.b. Grievance policy
	1.C.7.c. Community posts
	1.C.7.d. Length of stay
	1.C.7.e. Resident voice
	1.C.8. Resident involvement
	1.C.8.a. Reciprocal responsibility
	1.C.8.b. Leadership roles
	1.C.8.c. Recovery process
	1.D. Develop Staff Abilities
	1.D.9. Role modeling
	1.D.9.a. Self-care
	1.D.9.b. Boundaries
	1.D.9.c. Staff support
	1.D.9.d. Positive regard
	1.D.10. Staff qualifications
	1.D.10.a. Social model skills
	1.D.10.b. Credentials
	1.D.10.c. Staff development
	1.D.11. Culturally responsive
	1.D.11.a. Priority population
	1.D.11.b. Cultural training
	1.D.12. Job descriptions
	1.D.12.a. Roles and qualifications
	1.D.12.b. Resource linkage
	1.D.12.c. KSA
	1.D.13. Staff supervision
	1.D.13.a. Performance development
	1.D.13.b. Acknowledgements
	1.D.13.c. Work environment
	2. PHYSICAL ENVIRONMENT
	2.E. Home-like Environment
	2.E.14. Individual needs
	2.E.14.a. Clean and maintained
	2.E.14.b. Home-like furnishings
	2.E.14.c. Entrances and exits
	2.E.14.d. 50+ sq. ft. per bed
	2.E.14.e. Sink-toilet-shower
	2.E.14.f. Personal storage
	2.E.14.g. Food Storage
	2.E.14.h. Laundry
	2.E.14.i. Appliances
	2.E.15. Community building
	2.E.15.a. Meeting space
	2.E.15.b. Group space
	2.E.15.c. Dining area
	2.E.15.d. Recreational area
	2.F. Safe Healthy Environment
	2.F.16. Sober living
	2.F.16.a. Prohibited substances
	2.F.16.b. Prohibited items
	2.F.16.c. Drug screening
	2.F.16.d. Medication storage
	2.F.16.e. Peer accountability
	2.F.17. Home safety
	2.F.17.a. Functional and hazard free
	2.F.17.b. Health & safety codes
	2.F.17.c. Inspections & drills
	2.F.18. Promote health
	2.F.18.a. Smoking
	2.F.18.b. Universal precautions
	2.F.19. Emergency plan
	2.F.19.a. Procedures & postings
	2.F.19.b. Emergency contacts
	2.F.19.c. Emergency orientation
	2.F.19.d. Overdose readiness
	3. RECOVERY SUPPORT
	3.G. Facilitate Recovery
	3.G.20. Promote purpose
	3.G.20.a. Meaningful activities
	3.G.21. Recovery planning
	3.G.21.a. Person-centered plan
	3.G.21.b. Recovery capital
	3.G.21.c. Peer roles
	3.G.22. Community supports
	3.G.22.a. Resource directory
	3.G.22.b. Resource linkage
	3.G.23. Mutual support
	3.G.23.a. Weekly schedule
	3.G.23.b. Mutual aid
	3.G.24. Recovery support services
	3.G.24.a. RSS
	3.G.24.b. RSS Staff
	3.G.25. Clinical services
	3.G.25.a. Clinical services
	3.H. Model Prosocial Behaviors
	3.H.26. Respectful environment
	3.H.26.a. Model recovery
	3.H.26.b. Trauma informed
	3.H.26.c. Resident input
	3.I. Sense of Community
	3.I.27. Family-like
	3.I.27.a. Food preparation
	3.I.27.b. Housing choice
	3.I.27.c. Chores
	3.I.27.d. Household expenses
	3.I.27.e. Household meetings
	3.I.27.f. Common areas
	3.I.28. Internal community
	3.I.28.a. Informal activities
	3.I.28.b. Formal activities
	3.I.28.c. Social activities
	3.I.28.d. Milestone rituals
	3.I.29. External community
	3.I.29.a. Recovery linkage
	3.I.29.b. Recovery mentor
	3.I.29.c. Mutual aid meetings
	3.I.29.d. Resource linkage
	3.I.29.e. Multi-membership
	3.I.29.f. Social bonds
	4. GOOD NEIGHBOR
	4.J. Be a Good Neighbor
	4.J.30. Responsive neighbor
	4.J.30.a. Contact information
	4.J.30.b. Complaint response
	4.J.30.c. Neighbor interaction
	4.J.31. Courtesy rules
	4.J.31.a. Preemptive policies
	4.J.31.b. Parking